Managing a Knowledge Base

Viewing a Knowledge Base

When you select a Knowledge Base, you can view:

1. Name
2. Description
3. Number of Files
4. Created On / Last Modified On

List of Files with details:

1. File Name
2. Added By (user)
3. Times Used
4. Added On

Each file also includes quick and bulk actions:

1. View – Open and preview the file.

2. Delink – Remove the file from this Knowledge Base (the file remains in your main repository).

3. Delete – Permanently remove the file from both the Knowledge Base and repository.

4. Download Files

   

Add Files Anytime:

You can add more files later either by linking from existing ones or uploading new ones.

Edit Knowledge Base Details:

Click Edit to update the Name or Description.

Delete a Knowledge Base:

To permanently delete, click Delete Knowledge Base. A confirmation prompt will appear before deletion.